Your Questions, Answered Properly

Fill it in with your name, number and what's happening, and a licensed plumber calls you back fast, day or night. If it's urgent, calling (02) 9138 6522 direct still gets you there quicker.

You talk it through with a real plumber, not a script reader. We ask what's happening, work out what's needed, get a plumber moving, and agree the price before any work starts, no exceptions.

Burst pipes, no hot water, blocked or overflowing toilets, gas smells and major leaks all count. If water's spreading through the house or you can smell gas, that's urgent, call straight away instead of hoping it settles down on its own.

Yes, we're on call weekends and public holidays too. Ring any hour and you'll speak to a licensed plumber, not an answering machine.

No. It's $0 Call Out Fee to get a plumber to your door in Woollahra, so a look at the problem never costs you anything upfront.

No, not once the work is underway. The price we quote is the price you pay. No exceptions.

A plumber has a look at what's wrong and gives you a fixed price before touching anything. You approve it, then the work starts, nothing hidden.

We'll run through payment options when we're on-site agreeing the price, so there's nothing to sort out in advance. Card, transfer or another method, whatever suits you, and no surprises on the invoice.

Yes. Woollahra has a high share of units and strata blocks alongside its terraces, and our plumbers handle both, including shared hot water systems and common-area drainage.

Woollahra and the streets around Queen Street are our regular run, not a one-off. Our plumbers are back on these roads week after week, past landmarks like the Lord Dudley Hotel on Jersey Road and All Saints Anglican Church on Ocean Street.

Plenty of Woollahra's terraces and semis are Federation-era and still run on original earthenware clay drainage. A century in the ground leaves those pipes prone to cracking, and mature street trees send roots straight into the cracks.

Woollahra sits on the Oxford Street and Old South Head Road ridge, and intense summer storms send heavy runoff downhill fast. Older stormwater lines can surcharge under that load, backing up gullies and drains at ground level.

Yes, always. We're NSW plumbing licence #275278C, licensed and insured, and happy to show it to you on arrival.

It depends where the blockage sits. Everything from your boundary in is your responsibility, and anything beyond that is the water authority's. It's worth confirming the exact boundary with them directly if you're unsure.

You can turn off the water at the meter and stop using taps or the toilet if something's overflowing, then wait for the plumber to take it from there. If you smell gas, leave the property and call from outside, do not flick switches or light flames.

If it's not right, we come back. No questions, no cost, for as long as the job lasts.